You must register as an OPay agent or merchant in order to own an Opay POS device.
This tutorial will explain how to obtain an OPay POS machine, how much it costs, and what Opay POS Charges you must pay if you want to operate a POS business in Nigeria as an Opay merchant.
The provision of financial services to the neighborhood in which they reside or operate is the main objective of an OPay POS operator or agent.
The necessity for community members to visit a bank office or an ATM to get money would be reduced or even eliminated with the assistance of an Opay representative.
Types of Opay POS Machine
There are mainly three types of Opay POS Machine, and they include:
- Opay Smart POS Machine – It is a card terminal that works on an android system.
- Traditional Opay POS Machine – It is the first type of POS machine on Opay
- Opay Mini POS Machine – This is the most portable and durable type.
OPay POS Machine Price in Nigeria
The price of Opay POS machines in Nigeria depends on the type. The cost of Opay POS machine is N50,000 for OPay Smart (android) POS, N35,000 for OPay Traditional POS, and N8,500 for OPay Mini POS.
Keep in mind that the Opay POS application form is free. You are only paying to acquire the device.
With that out of the way, let’s get started with the Opay POS application process.
Opay POS Machine Requirements
To be eligible for the Opay POS machine application, you must meet some requirements. These include:
- An active Opay account
- A valid bank account
- A bank verification number (BVN)
- Valid means of identification such as a Voter’s Card, National ID Card, Driver’s License, or International Passport
- A recent utility bill
- Your bank account statement
How to Apply for Opay POS Machine
Here are the steps to become an OPay agent and get a POS machine successfully:
1. Upgrade KYC Level to Level 3
If you’re already an active OPay user, you’ll definitely be a Level 2 user, but before you can get an OPay POS, you must first upgrade your KYC level to ‘Merchant Level’ (level 3) to be eligible.
Steps to upgrade your OPay Profile to KYC Level 3:
- Log into your OPay Account, then click on Me (Your profile).
- Click the picture icon (top left) to go to Account Details.
- Click Upgrade to Level 3.
- Upload your picture.
- Upload a valid ID Card (International Passport, Voters’ Card, National ID or Driver’s License).
- Upload a recent utility bill (NEPA bill).
- Upload your BVN.
- Submit for review.
It takes 24-72 hours for the OPay team to review and approve/decline your KYC.
You will receive email and SMS notifications once you’re approved.
2. Switch Profile to Merchant
Once your profile is upgraded to KYC 3, switch your profile to Merchant.
- Log into your OPay Account, then click on Me (Your profile).
- Click the picture icon (top left) to go to Account Details.
- Click Upgrade to Merchant.
- Fill your Business Information and click Next.
- Fill the required information.
- Click Upgrade.
- The OPay Team will review and approve/decline your request.
3. Merchant Application
Once you have upgraded to KYC level 3 and you have switched your OPay profile to Merchant, go to ‘Merchant Apply’ and request for an OPay POS Machine in Nigeria.
- Log in to the OPay app on your device.
- Choose the ‘Merchant Apply’.
- On the next page, enter all the information as requested.
- Upload your transaction history for the past 3 months.
- Upload a valid ID Card (International Passport, Voters’ Card, National ID or Driver’s License).
- Take a picture of your business centre and upload to the portal.
- Submit for review.
- The OPay team reviews and approve/decline your request.
Opay POS Machine – FAQs
Is Opay POS machine free?
No, Opay POS machine is not free. The price ranges from N8,500 to N50,000 depending on the type you want to get.
How Much is OPay POS Machine?
Here are the current prices of OPay POS machine in Nigeria:
- OPay Smart (Android) POS cost ₦50,000
- OPay Traditional POS cost ₦35,000
- OPay Mini POS cost ₦8,500
After applying for OPay POS as an agent, you’ll receive the device within 24-72 hours, depending on your location in Nigeria.
How to Operate and Activate OPay POS
- Insert a SIM card that has active data subscription to the POS.
- Power the POS on and use your ATM to perform a withdrawal/cash out on it.
- If the transaction is successful, login to your OPay app and check if you are credited for the transaction. If yes, that means you can start using the POS.
How to Reset Password on OPay
Here are the steps to reset your OPay password:
- Click on forget password
- An OTP will be sent
- Input the OTP
- Enter your new password and confirm the new password
How to Reset Payment PIN on OPay Business App
- Click on business icon on the home page
- Click on settings at the top right corner
- Click on Security Settings
- Then click on Payment PIN
- Click on Forgot Payment PIN
- Verify code sent to your app number
- Set a new PIN and reconfirm
How to Download Statement of Account on OPay
- Login to your app
- Click on ‘Me’
- Click on transaction details
- Click on the three dots on the top right corner
- Select download
- Choose the date
- Click on Next
- Enter your payment PIN
What do I do when I receive an error in my POS?
The following errors are possible to occur on your POS:
- Communication error
- SSL Connection failure
- Wave lost. Try Again.
To troubleshoot these errors, please turn off the POS for about one minute, then turn it back on and try again.
If you still have the same problem, please send a screenshot of the error message to the WhatsApp group created by the OPay Team for businesses.
The team will reach out to you and help solve the error.
What do I do when a transaction is made via the POS but I do not see the funds credited in my wallet?
Please report this immediately in the Support tab in the OPay app.
Remember to include the transaction number and a screenshot of the transaction receipt.
How long does it take for a reversal to happen?
Reversals on the system happen instantly to the cardholder’s account.
What do I do if my POS shows that the reversal is approved but cardholder’s account is still debited?
Please request for the cardholder to resolve this with their bank.
Please ensure that the reversal process completes before pulling out the user’s card, as this could lead to the POS not being able to read the card or its associated account details.
OPay POS Charges and Commission Structure
As an agent, OPay will pay you a commission/bonus from transaction charges and the amount of commission you get will be determined by your current level (the total amount of withdrawal you do monthly).
Commission is being paid into the merchant’s account, reflects immediately after the transaction and merchants can cash out their commission anytime they want.
These are OPay POS transaction charges:
- For withdrawals below ₦20,000, OPay charges 0.5% of the transaction amount.
- For withdrawal above ₦20,000, OPay charges a flat rate of ₦100.
- For deposit from ₦5000 and below, OPay charges a flat rate of ₦10.
- For deposit from ₦5,001 to ₦10,000, OPay charges a flat rate of ₦20.
- For transfer above ₦10,000, OPay charges a flat rate of ₦30.
These are OPay POS commission structure for Data Top Up:
- MTN = 3% commission
- Glo = 4% commission
- 9Mobile = 4.5% commission
- Airtel = 4% commission
These are OPay POS commission structure for TV Subscription:
- DStv = 2% commission
- GOtv = 2% commission
- PHCN = 2% commission
- StarTimes = 2% commission
To make more money on OPay as an agent (merchant), increase your daily transactions on the terminal.
OPay Customer Care Phone Number
As a customer or an agent, when you have something to get across to OPay, phone calling and chatting might be the fastest and easiest way to make contact.
It is faster to get through to OPay Nigeria customer care via WhatsApp: +234 (01) 8888329.
OPay Customer Care Email Address
For inquiries and support on OPay, email ng-support@opay-inc.com
OPay Head Office in Nigeria
For inquiries and support, you can contact your aggregator, mail or stop by at OPay head office in Nigeria which is at Alexander House, Otunba Jobi Fele Way, Ikeja, Lagos.
Office service hours are Monday – Friday from 9 AM to 5 PM (WAT).
